Account Manager, STRATIS

The Account Manager will serve as a member of the Smart Buildings Customer Success team – working with RealPage properties who currently utilize Smart Access &/or Smart Devices within their property.  Smart Buildings includes property solutions for Smart Access, Smart Devices, and Smart Wi Fi.

Primary Responsibilities
As an Account Manager, you will report to the Director, Account Manager in Smart Buildings business unit. The Account manager will be responsible for supporting our strategic Multifamily accounts. The ideal candidate will be able to learn the mechanics and processes of the Smart Buildings sales, operations, training, and customer success teams. The candidate will develop strategies to better shape processes and cater to the account. Effective critical thinking and written and verbal communication are essential to these duties. The Account Manager must be comfortable leading meetings, resolving conflict, and working in a highly collaborative, dynamic team environment where many perspectives must be considered before making a final decision. This unique opportunity will allow you to interact with innovators and shape a rapidly growing team.
  • Serve as the primary liaison between multifamily real estate clients (property staff, technology, innovation, construction teams) and the RealPage Smart Building Team
  • Build and maintain a close working relationship across RealPage Smart Buildings Teams
  • Build and maintain a close working relationship across smart building, innovation, technology, and construction teams at strategic real estate accounts
  • Coordinate and lead regular goal-oriented meetings on behalf of the client to ensure the best possible Smart Buildings delivery.
  • Conceptualize and implement product pilots that target key interests and needs of real estate accounts
  • Present account summaries to senior management
  • Maintain a working knowledge of all STRATIS products
  • Design account-specific marketing materials
  • Perform account-specific data requests
  • Design and document product needs arising from strategic real estate account; package and present needs to Smart Building Product Team
  • Drive highly sensitive prioritized support requests to completion with support specialists and on-call engineers
  • Maintain detailed notes of client interactions and needs in Salesforce
  • Perform other duties, assignments, and/or special projects, as necessary.
Required Knowledge
  • Bachelor's degree
  • Prior experience managing client relationships
  • Strong working and technical understanding of Smart Building technology

PREFERRED KNOWLEDGE/SKILLS/ABILITIES

  • Problem solver, and able to think quickly in unanticipated situations
  • An unwavering passion for client success
  • Preference for working in fast-paced, goal-oriented environments
  • Strong communication skills, both written and verbal
  • Ability to communicate complex ideas concisely
  • Ability to consider strategic and tactical priorities and engage in the most effective activities to drive organizational and account success
  • Comfortable dealing with potentially frustrated customers over the phone or via email
  • Persistent, outgoing, and motivated personality seeking a culture that values out-of-the-box ideas and solutions.
  • Desire to engage new systems and technology and convey knowledge to partners and customers.